Frequently asked questions

Questions about your order?

Please contact us if you have any problems with your order.
We offer a 100% refund if you are not completely delighted with your purchases. A refund will be processed once the goods are returned in perfect condition. It is the customers responsibility to return them safely.
Registered post is available but will incur extra costs..... please contact us if you require a signature delivery.

Custom and personalized orders request
We apologize that we are not able to provide customized service at the moment.

Can you please tell me if you are going to be making more of the “Sold out” item?
Usually our "Sold out" item will restock up to 4 weeks. Please favorite our shop, and you will receive a notification when they back ordered.

Wholesale availability
We are delighted to offer wholesale. And offer competitive wholesale discounts. If you think Soulmadearts might suit your business please contact me at

How long does it take for international shipping?
We ship your order first class mail. Once we do our part with packaging your order and shipping it out via our postal service, our part is complete. International shipping to most countries, your package can take 1-2 weeks to arrive in normal circumstances. For some countries, it may take up to 4 weeks and we have no control over that. For faster shipping please message us.
We are not responsible for covering any possible duty fees on international orders.

Are the colors of the photos on the website accurate?
We have made every effort to display as accurately as possible the colors and texture of the products. The images for product color is almost true to the actual one. Also keep in mind that the color may slightly vary due to the mobile device or monitor.